Terms & Conditions

1.1. These Terms & Conditions ("Terms") form a legally binding agreement between you ("you", "your", "User") and Emriv Ltd, a company registered in England and Wales under company number 16988910, whose registered office is at 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE (trading as "Maclo", and referred to in these Terms as "Maclo", "we", "us" or "our").

1.2. These Terms govern your access to and use of the Maclo mobile application (the "App"), our websites, and all related features, content, tools, and services we provide (together, the "Service").

1.3. By downloading, installing, registering for, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy (available at https://maclo.app/privacy), which is incorporated into these Terms by reference. If you do not agree, you must not use the Service.

1.4. We may also provide additional terms for specific features (for example, promotional, beta, or referral terms). Where they apply, those additional terms form part of these Terms, and if there is any conflict the additional terms prevail for that feature.

"Account" — the personal account you create to use the Service.

"Content" — all information made available through the Service, including restaurant and retailer names, menu items, dish descriptions, prices, opening hours, ratings, nutritional and macronutrient estimates, locations, tips, and facts.

"Macro Data" — estimated nutritional values (calories/kcal, protein, carbohydrates, fat) and related dietary attributes shown for menu items.

"Pro" — our paid subscription tier offering enhanced features.

"Third-Party Sources" — restaurants, cafés, supermarkets, food retailers, delivery platforms, mapping/location providers, and other third parties from whom Content is sourced or derived.

"App Store" — Apple App Store, Google Play Store, or any other platform through which the App is distributed.

3.1. Minimum age. You must be at least 16 years old to use the Service. By using the Service you represent that you meet this requirement and have the legal capacity to enter into these Terms.

3.2. Registration. To access certain features you must create an Account. You may register using an email address or via third-party sign-in (e.g. Sign in with Apple or Google Sign-In). You agree to provide accurate, current, and complete information and to keep it up to date.

3.3. Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. Notify us immediately at hello@maclo.app if you suspect any unauthorised use. We are not liable for any loss arising from your failure to keep your credentials secure.

3.4. One person, one account. Accounts are personal to you and must not be shared, sold, or transferred.

4.1. What Maclo is. Maclo is a food-discovery tool that helps you find real food near your location that fits your nutritional goals (such as a target for calories and protein) and preferences (such as budget, distance, and dietary requirements). The Service surfaces menu items and products from restaurants, cafés, and supermarkets, together with estimated nutritional information, prices, distances, opening hours, and ratings.

4.2. Informational tool only. The Service is an information and discovery tool. We do not: (a) sell, prepare, cook, handle, deliver, or supply any food or drink; (b) take, process, or fulfil food orders or payments to restaurants or retailers; (c) act as the agent of any restaurant, retailer, or delivery platform; or (d) guarantee the availability, price, quality, safety, or nutritional content of any item shown.

Any purchase of food or drink is a separate transaction solely between you and the relevant restaurant or retailer, on their terms.

4.3. Licence. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the App on a device you own or control, for your own personal, non-commercial use.

4.4. Changes to the Service. We are continually improving the Service and may add, change, suspend, or remove features, Content, or data at any time without liability, provided that we will not materially reduce the core paid features of an active Pro subscription without offering a remedy in line with section 5.

5.1. Free and Pro tiers. The Service offers a free tier with limited features and a paid "Pro" subscription that unlocks additional features (which may include, for example, unlimited searches, custom-location search, additional tips/facts, and other enhancements as described in the App at the point of purchase).

5.2. Billing through the App Store. All payments for Pro are processed by the relevant App Store (Apple or Google), and subscriptions are managed using RevenueCat as our subscription-infrastructure provider. We do not receive or store your full payment-card details. Your purchase is also subject to the App Store's own terms and payment policies.

5.3. Pricing. Prices are shown in the App in your local currency at the point of purchase and are inclusive of applicable taxes unless stated otherwise. We may change subscription prices; any change will apply to future billing periods, and where required by the App Store or by law you will be notified and/or asked to consent before a price change takes effect.

5.4. Auto-renewal. Pro subscriptions renew automatically at the end of each billing period (e.g. monthly or annually, as selected) unless cancelled. Your chosen payment method will be charged the then-current price within 24 hours before the end of the current period, unless you cancel at least 24 hours beforehand (Apple) or in line with Google Play's cancellation timing.

5.5. Free trials and introductory offers. If a free trial or introductory offer is provided, any unused portion is forfeited when you purchase a subscription. Unless you cancel before the trial ends, you will be charged the standard price automatically.

5.6. Managing and cancelling. You can manage or cancel your subscription at any time through your App Store account settings (Apple: Settings → your name → Subscriptions; Google: Play Store → Subscriptions). Cancellation takes effect at the end of the current billing period; you retain Pro access until then.

5.7. Refunds. Refunds are handled by the App Store in accordance with its policies, as we do not process the payment. Nothing in this section affects your statutory rights as a consumer under UK law (including, where applicable, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013). Where you have a statutory right to a refund that the App Store cannot process, contact us at hello@maclo.app.

5.8. Consumer cancellation right and digital content. For digital content and services, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. By starting to use Pro immediately, you may be asked to acknowledge that you consent to supply beginning during the cancellation period and that you understand you may lose the right to cancel once supply has begun, to the extent permitted by law.

6.1. Estimates, not guarantees. Macro Data and other nutritional information are estimates. They are sourced from, derived from, or calculated using Third-Party Sources and/or automated/AI-assisted estimation, and may be inaccurate, incomplete, out of date, or not reflect the item you actually receive (which can vary by branch, chef, recipe, portion size, preparation, substitutions, and supplier changes). Actual values may differ significantly.

6.2. Dietary filters and labels. Dietary attributes and filters (vegan, vegetarian, halal, pescatarian, gluten-free, dairy-free, etc.) are best-effort estimates based on item names, descriptions, and Third-Party Sources, and may be wrong. They are not a guarantee that an item meets any particular dietary, religious, ethical, or medical requirement, and they are not a substitute for an allergen or ingredient check.

6.3. Allergies, intolerances, and medical/religious dietary needs. If you have a food allergy, intolerance, medical condition, or religious or other dietary requirement, you must independently verify all ingredients, preparation methods, allergen information, and certifications directly with the relevant restaurant, retailer, or manufacturer before purchasing or consuming any item. Do not rely on the App for this purpose. To the fullest extent permitted by law, we are not liable for any reaction, illness, harm, or loss arising from your reliance on dietary or nutritional information in the Service. (Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under law — see section 13.)

6.4. Not medical, nutritional, or professional advice. The Service does not provide medical, nutritional, dietetic, or other professional advice and is not a substitute for it. Macro targets, calorie goals, and recommendations are general tools and are not personalised clinical advice. Always consult a qualified healthcare professional or registered dietitian before starting, changing, or relying on any diet, weight-management, or nutrition programme, particularly if you are pregnant, breastfeeding, under 18, elderly, or have any medical condition or eating disorder.

6.5. Your responsibility. You are solely responsible for the food and drink choices you make and for how you use the information in the Service.

7.1. Content (including menus, prices, item availability, opening hours, ratings, and locations) is sourced from or derived from Third-Party Sources and automated processing. We do not control these sources and do not warrant that any Content is accurate, complete, current, or available. Prices, availability, and opening hours in particular change frequently and may be wrong or outdated.

7.2. Ratings shown may originate from third-party platforms and reflect the opinions of others, not Maclo. Distances and locations are approximate.

7.3. You should always confirm price, availability, opening hours, and item details directly with the restaurant or retailer before making a journey or purchase.

8.1. Core features of the Service require access to your device's location to find food near you. You can grant or revoke location permission in your device settings, but some features will not function without it.

8.2. Where the App offers searching from a custom or manually entered location, results are based on the location you provide.

8.3. Our handling of location data is described in our Privacy Policy.

9.1. You agree not to: (a) use the Service in any unlawful, fraudulent, or harmful way, or for any purpose other than its intended personal use; (b) copy, scrape, harvest, extract, "data-mine", reverse-engineer, decompile, or create derivative works from the Service or its Content, except as permitted by law; (c) access the Service through automated means (bots, scrapers, crawlers) or attempt to circumvent rate limits, security, or access controls; (d) resell, sublicense, commercialise, or make the Service or Content available to third parties; (e) interfere with, disrupt, overload, or attempt to gain unauthorised access to the Service, our servers, or any related systems; (f) upload or transmit malware, or any content that is unlawful, infringing, defamatory, or harmful; or (g) misrepresent your identity or impersonate any person.

9.2. We may investigate and take action (including suspension or termination) for any suspected breach, and may report unlawful activity to the authorities.

10.1. The Service, including the App, its software, design, branding, the "Maclo" name and logo, text, graphics, and the selection, arrangement, and compilation of Content, is owned by or licensed to us and is protected by intellectual-property laws. All rights not expressly granted are reserved.

10.2. Third-party trademarks, brand names, and Content (including restaurant, retailer, and product names) belong to their respective owners and are used for identification and informational purposes only; their appearance does not imply endorsement or affiliation.

10.3. You must not use our branding without our prior written permission.

11.1. The Service may let you save meals, set preferences, maintain streaks, or otherwise store information ("User Content"). You retain ownership of your User Content. You grant us a worldwide, royalty-free licence to host, store, process, and use your User Content solely to operate and improve the Service, in accordance with our Privacy Policy.

11.2. If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

12.1. Your privacy matters to us. Our Privacy Policy ( https://maclo.app/privacy) explains, in detail and in line with the UK GDPR and the Data Protection Act 2018, what personal data we collect (such as account and sign-in details, location, your nutritional goals and dietary preferences, saved meals, usage data, and device information), why and on what legal basis we process it, who we share it with (such as our hosting, authentication, subscription, and analytics providers), how long we keep it, how it is secured, and your rights (including access, rectification, erasure, restriction, portability, and objection).

12.2. By using the Service you acknowledge that you have read the Privacy Policy. Where we rely on consent (for example, certain optional processing), you may withdraw it at any time.

12.3. We are the data controller for personal data processed through the Service.

12.4. Health-related data. Some information you provide (such as dietary requirements or weight-management goals) may reveal health-related characteristics. We process such information only as described in the Privacy Policy and, where required, on the basis of your explicit consent.

13.1. "As is". Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service and all Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected.

13.2. Liabilities we do not exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the rights you have as a consumer that cannot be excluded under UK law; or (d) any other liability that cannot lawfully be excluded or limited.

13.3. Limitation. Subject to section 13.2, and to the fullest extent permitted by law: (a) we are not liable for any loss or damage arising from your reliance on Macro Data, dietary information, prices, availability, opening hours, ratings, locations, or any other Content; (b) we are not liable for any indirect, consequential, special, or incidental loss, or for loss of profits, revenue, data, goodwill, or anticipated savings; and (c) our total aggregate liability to you arising out of or in connection with the Service and these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (i) the total amount you paid us for Pro in the 12 months before the event giving rise to the claim, or (ii) £50.

13.4. Consumer note. If you are a consumer, you have legal rights in relation to services that are not carried out with reasonable care and skill, and these Terms do not affect those statutory rights.

15.1. You may stop using the Service and delete your Account at any time (see the App or contact hello@maclo.app). Cancelling a subscription is handled via the App Store (section 5).

15.2. We may suspend or terminate your access to the Service (in whole or in part), with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users. Where reasonable and lawful, we will give you notice.

15.3. On termination, the licence in section 4.3 ends and you must stop using the Service. Sections that by their nature should survive (including 6, 7, 10, 11.2, 13, 14, and 19) survive termination.

16.1. We may update these Terms from time to time (for example, to reflect changes in the Service, the law, or our practices). The "Last updated" date shows when. For material changes we will take reasonable steps to notify you (for example, in-app notice or email).

16.2. Changes take effect when posted, or on the date stated. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.

17.1. Your use of the App is also subject to the terms of the App Store from which you obtained it. In the event of a conflict between these Terms and the App Store terms in respect of the App Store's relationship with you, the App Store terms govern that relationship.

17.2. Apple-specific terms. Where you obtained the App from the Apple App Store, you acknowledge that: (a) these Terms are between you and us only, not Apple; (b) we, not Apple, are solely responsible for the App and its content; (c) Apple has no obligation to provide maintenance or support for the App; (d) in the event the App fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation; (e) Apple is not responsible for addressing any claims relating to the App (including product-liability, legal/regulatory compliance, or consumer-protection claims); (f) Apple is not responsible for third-party intellectual-property claims relating to the App; and (g) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

17.3. Google-specific terms. Where you obtained the App from Google Play, your use is additionally subject to the Google Play Terms of Service.

18.1. Entire agreement. These Terms, together with the Privacy Policy and any additional feature terms, constitute the entire agreement between you and us regarding the Service.

18.2. Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

18.3. No waiver. Our failure to enforce any provision is not a waiver of it.

18.4. Assignment. You may not assign or transfer your rights under these Terms. We may assign ours to an affiliate or successor (for example, in connection with a merger, acquisition, or reorganisation), provided your rights are not materially prejudiced.

18.5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

18.6. Third-party rights. Except as stated in section 17.2 (Apple), a person who is not a party to these Terms has no rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.

19.1. These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of England and Wales.

19.2. If you are a consumer resident in the UK, you may bring proceedings in the courts of England and Wales, and (if you live in Scotland or Northern Ireland) you may also bring proceedings in your home jurisdiction; nothing affects your mandatory local consumer-protection rights. If you are a business, the courts of England and Wales have exclusive jurisdiction.

19.3. Complaints. If you have a complaint, please contact us first at hello@maclo.app so we can try to resolve it.